FREQUENTLY ASKED QUESTIONS

Ordering a product

How do I order a product on the site for the first time?

  1. 1. Select your item, enter your cell phone number and select your handset.
  2. 2. For security reasons, we'll send you a text message with a PIN. Enter the PIN in the space provided.
  3. 3. Once you've entered the correct PIN, we'll send you a text message which includes a download link (similar to a URL). Since the location of the download link may vary from phone to phone, we suggest you check your text or WAP Push Inbox, ("Service Inbox"), "Funbox", "Browser Message Inbox", or "Push Inbox".
  4. 4. Select the message, and click "Connect" or "Go To" on your phone to download your item.


How am I billed for downloads?

All charges incurred on our site are billed to your next month's wireless bill.


How often is content updated?

Content is updated regularly, so please check back for something new from which to choose.


Why is it necessary to enter my cell phone number on the site?


If you are asked to enter your cell phone number on the site, it is because we need the number in order to initiate the purchase process and to have you authorize the purchase. For more information, do not hesitate to refer to our Terms and Conditions and our Privacy Policy.


What happens if someone other than me tries to purchase a product using my cell phone account?

All purchases must be confirmed by the owner of the phone through the process described below under "When do I get a PIN number?" before any billing can occur. This eliminates the ability for someone to purchase a product using your phone account.

Obtaining A Pin


When do I get a PIN number?

The PIN number will be sent to you the first time you purchase a product. The PIN number will be sent to you by text message once you provide your cell phone number and select your handset.


Why do I need a PIN number?

A PIN number is required to download your first product.


I received a PIN number but have lost or forgotten it. What can I do?

If you lose or forget your password, our customer service department can assist you. Click here to contact our customer service department.


Downloading a product

I have provided my cell phone number on the site, but I have not received the text message to confirm my order. What can I do?

In certain cases, the link may take several minutes to arrive, and depends on the traffic on the carrier networks. This is out of our control and we suggest you be patient, your message will arrive. To ensure that your phone can receive text messages, your phone must be turned on and we suggest you check the "Message settings" of your phone. We also suggest you verify that your inbox has not reached its capacity for messages.


I have text messaging, but still cannot find your text message. Where should I look?

The download link (URL) is within the body of a message that we sent to your cell phone. Since this may vary from phone to phone, we suggest you check your text or WAP Push Inbox, ("Service Inbox"), "Funbox", "Browser Message Inbox", or your "Push Inbox".


I got your text message with the download link, but I don't seem to be able to access the Internet?

It is possible that your wireless network is unavailable or WAP is not activated on your cell phone. We recommend that you try again when the service is available or contact your carrier to WAP enable your phone.


How do I get more information regarding my cell phone's capabilities?

Each of the carriers provides instructions on sending and receiving text messages within their web sites. For more information, we suggest you visit your carrier's web site should you need any assistance.


How do I pay for the "à la carte" items that I purchased?

All purchases made on our site are billed on your next month's wireless bill. No need for credit cards or other payment methods. If you have a prepaid plan, it is possible that they will not allow for content downloads, please check your service plan for all the details.


Am I billed only after I download my item?

Yes, you will never be billed if an item is not downloaded.


If I decide I do not want an item that I downloaded, can I get my money back?

Unfortunately, once an item is downloaded, it is automatically billed, and there is no way for us to reverse the charges of items billed on your wireless bill.

Other Questions

The content that I received seems to be of lower quality than the preview? What can I do?

Please let us know if you ever experience this by using the contact us form to advise us of any such cases.


How can I know if my cell phone is compatible with your products?

Once you have entered your phone number you will be notified whether or not your phone is compatible with our products.


I would like to obtain additional information by phone. How can I do this?

If you would like additional information about our services or general contact information, from your cell phone, send us a text message with the words "HELP" to 69635.


How do I contact you if I have another question?

If you need to reach us, please send us an email by clicking here. It will be our pleasure to assist you.



© 2014 NFL Enterprises LLC. NFL and the NFL shield design are registered trademarks of the National Football League.The team names,
logos and uniform designs are registered trademarks of the teams indicated. All other NFL-related trademarks are trademarks of the
National Football League. NFL footage © NFL Productions LLC.
Officially Licensed Product of NFL PLAYERS | NFLPLAYERS.COM
To cancel at anytime, text "STOP" to 69635. For help txt "HELP" to 69635. Message and Data Rates May Apply. Not available on all handsets.
Billed directly to wireless bill or deducted from prepaid balance. Available on AT&T, Verizon Wireless, Sprint and T-Mobile. For more info please visit terms and Conditions.